Trusted by 500+ venues worldwide
E-reputation
Aggregation
See all your reviews in one place.
Quick Reply
Reply to customers directly from the interface.
Analysis
Understand the strengths and weaknesses of your service.
In 3 steps
Up and running in less than a day
Pick what you need
Tell us about your venue. We pre-configure your workspace with the right modules — no useless features cluttering the screens.
Import your menu in minutes
We migrate your products, modifiers and prices from your previous system. You only validate.
Train your team in 15 min
The interface is so intuitive that one short briefing is enough. Our team stays with you on go-live day.
Frequent questions
More Google reviews, better handled — without cheating.
How do I collect more Google reviews?
Sign up to a paid plan and we’ll send you a FREE NFC plaque + QR code stand for Google Reviews & TripAdvisor — designed for the till, the table or the receipt holder.
Waiterr also auto-asks happy guests for a review right after a great experience, and intercepts negative feedback before it ever hits a public review platform.
Do you filter out negative reviews?
No, that would be illegal and counterproductive. However we detect unhappy guests *before* they post: they are routed to a private form to flag the issue, giving you a chance to recover the situation before a 1-star review goes live.
Can I reply from Waiterr?
Yes, all your Google, TripAdvisor and TheFork reviews are centralised in a single inbox. You reply in a few clicks, with AI-suggested responses if needed — always validated by you.
Does it improve my local SEO?
Yes, a lot. Google rating and review count are two of the three major local ranking factors. Going from 50 reviews to 200 (with > 4.3 rating) can double your visibility on Google Maps.
What physical materials do you provide?
Printable QR codes (table stands, exit stickers, business cards) pointing to your review collection flow. Available in your back office, ready to print.
Goes well together