Everything you wanted to ask

Waiterr Free is a real operating platform — POS, menus, floor plan, QR ordering, Pay at Table, online ordering, reservations, loyalty, reviews and inventory — with no monthly subscription.

Usage fees can apply to some digital channels and digital reservations. Essential lowers them; Pro and Business remove Waiterr transaction fees. The detail is on the pricing page.

Waiterr is billed monthly and you can cancel anytime with 30 days notice. No penalty, no 24-month lock-in — if we stop bringing you value, you leave.

Most venues launch in under a day. We support you via video call to configure the menu, printers, POS and payment methods. On launch day, a specialist is reachable to answer in real time.

Your data is hosted in the European Union, encrypted at rest and in transit, and backed up continuously. Waiterr is GDPR-compliant and you remain the sole owner of your customer file — exportable whenever you want.

Waiterr is a complete, certified POS. You can use it as your main register, or as a complement to your existing POS through our integrations (Lightspeed, Tiller, L’Addition, Zelty and more).

Yes — Waiterr is available in every European country and in Canada. The product, billing and support are fully localised. Outside that perimeter, reach out: we onboard new countries on demand.

There is no monthly subscription on Free. You get a real operating platform: POS, menus, floor plan, QR ordering, Pay at Table, online ordering, reservations, loyalty, reviews and inventory.

Usage fees can apply to some digital transactions and to digital reservations, according to the published pricing. Payment-provider fees are separate.

In-person POS sales have a 0% Waiterr fee on every plan. On Free, QR and Pay at Table are 1%, and online ordering, Click & Collect, own delivery and Yumer are 2%. Essential drops QR and Pay at Table to 0% and online channels to 0.5%. Pro and Business have 0% Waiterr fees on every channel. The table is on the pricing page. Payment-provider fees stay separate.

Essential is the everyday operating plan: the full Waiterr core, unlimited digital reservations, 0% Waiterr fee on QR and Pay at Table, and 0.5% on online channels — for a predictable monthly price. It is not a stripped-down Pro.

Essential runs the establishment every day at a lower variable fee. Pro removes Waiterr transaction fees entirely (0% on every channel) and unlocks advanced analytics, CRM segmentation, marketing automations, advanced inventory and priority support.

Yes. Every full Waiterr plan includes reservation management. Free includes 50 online reservations per month, then €0.50 per extra online reservation, capped at €39 per month. Essential, Pro and Business include unlimited online reservations. Walk-ins and manual entries are not charged. Never a per-cover commission.

Waiterr Reserve is for venues that only want our reservation product, without changing their current till. Free up to 50 online reservations per month, then capped usage fees — or €29 per month for unlimited reservations. Annual billing includes 2 months free.

No. Reservations are already included in the full Waiterr plans. Waiterr Reserve is for establishments that only need the reservation solution.

No. There is no per-cover fee on any plan, including Waiterr Reserve. Free and Reserve Free may bill unused digital-reservation volume as described above; that is per reservation, not per guest.

No. Yumer is Waiterr’s consumer marketplace, already integrated. A Yumer order is priced like an online Waiterr order. There is no additional marketplace commission, acquisition fee or per-cover charge.

No. Waiterr fees and your payment provider’s fees are separate. Stripe, SumUp or any other connected provider bills its own rates; we do not mark them up, and they can change on their side.

Yes. You do not have to predict next year’s volume. Start with the plan that fits today, then change when your usage changes. Your data and setup stay in Waiterr.

Business adds multi-establishment tools, group reporting and advanced permissions, billed per establishment. API, webhooks and custom integrations are not part of the public plans: they are included in the custom Groups & multi-site and Events offers. Chains and groups with a central rollout talk to us — that is priced for the group, not as a fifth public card.

You pay for 10 months and receive 12 — marketed as 2 months free, not as a percentage discount. The annual amount is charged annually, upfront. The monthly equivalent shown on the cards is only to compare with monthly billing; you are not billed that equivalent each month. Transaction fees and reservation entitlements stay the same as on the matching monthly plan.

Yumer.app is our customer-facing platform — a marketplace where diners can discover, order from and book at venues in their area. Waiterr is the tool you use to run your venue; Yumer is where your customers find you.

Browse local venues, order takeaway and delivery, book a table, and discover new spots in their city. Every order or booking made on Yumer flows back into your Waiterr automatically — no double entry.

No. By default your venue stays private and accessible only via your own branded link or QR code. Flip the "make my venue public" toggle and you get listed on Yumer.app. Listing is included. Yumer orders use the same Waiterr fee as your own online orders — there is no extra marketplace commission.

Free for your customers. They don’t pay any platform fee on top of your prices, and your menu / pricing is exactly what you publish in Waiterr.

Yes, 100% free — no credit card, no trial, no account required. We built it to be genuinely useful: upload your menu, get a QR code, done. We hope you'll love it enough to explore the full Waiterr platform later, but there's zero pressure. Your QR keeps working forever, even if you never sign up.

PDF, JPG, PNG and WebP, up to 15 MB per file. Most restaurants use the same PDF they send to their printer. If you have several menu pages, combine them into a single PDF before uploading.

On a branded Waiterr page (waiterr.app/m/your-code) that's optimised for mobile. Your QR points to that page — guests scan, the page opens, they see your menu. You get a public URL you can share on Instagram, WhatsApp or your Google Business profile.

Yes. That's the whole point: the QR stays the same forever, but you can swap the underlying PDF or image whenever you want. Your printed QR stickers stay valid — no reprinting cost when your prices change.

No, all optional. You can generate a QR in 30 seconds with just the file. Adding your logo, opening hours, address and socials makes the page look more professional (like a mini Google Business page) but it's your call, and you can add them later.

No limit — scan it a million times if you want. We track scan counts in your dashboard so you can see how many people opened your menu, but there's no rate limit or throttle.

Menu Express is a static page showing a PDF or image of your menu. A full Waiterr plan gives you a dynamic digital menu (edit items, prices and availability from an interface, no more PDF re-uploads), online ordering, pay-at-table, POS, KDS, loyalty, marketing… It's the whole restaurant OS versus just a QR.

Yes — with a one-time payment you unlock the pro pack: no Waiterr watermark on the QR, custom brand colours, higher-resolution downloads and priority processing. Or upgrade to a paid Waiterr plan and it's included.

Yes. If you create a free Waiterr account, you can claim your Menu Express QR into it, then upgrade to a full dynamic menu when you're ready — same QR, same URL, upgraded experience.

Your guests scan the QR code on their table with their smartphone camera. They browse your menu, add items to their basket and place the order directly. The order flows automatically to the kitchen and the POS — your staff don't enter a thing.

No, no app to download. Everything happens in the phone's web browser, which removes the friction and works on iOS and Android.

Both work — it's a setting on your venue. You can take payment at the moment of ordering, which suits a terrace, an event or fast service, or let the guest settle at the end like in a classic service.

If you enable tipping, the guest can also leave one when they pay.

Yes. The QR menu supports online payment but guests can still settle at the counter, in cash, by card or with meal vouchers — exactly like before. Digital ordering is complementary, not exclusive.

Once your menu is online in Waiterr, the QR codes are generated automatically — one per table, so you know exactly where each order came from.

You can change prices, pull a dish or rebuild the whole menu without ever replacing the printed stands: the QR code points at your online menu, not at a frozen version. We can supply the physical holders (table stands, stickers) too if you need them.

Yes. You switch on the languages you want to offer, and each guest reads the menu in the one they understand.

In a tourist area this is the single thing that changes the experience most: nobody has to explain a dish in a language no one at the table really speaks.

As soon as the guest confirms, the order enters your production flow: it appears on the kitchen screen and/or prints at the relevant station, depending on your setup. Nobody re-enters it, and the originating table is shown on the order.

Yes, and that is the most common setup. Your servers keep taking orders at the till or on mobile, and QR orders arrive in the same flow.

Nothing forces a guest to use their phone: the QR code is one more option, not a mandatory step.

We support Stripe (cards, Apple Pay, Google Pay), Bancontact (formerly Payconiq), SEPA and most major payment providers. You activate and configure your own payment methods directly from the manager — no need to call us.

On paid plans, the money lands directly in your own bank account: we never hold your cash.

Coming soon. Pay-at-table is in active development — guests will scan the QR on their table, see their bill, split if they want, tip and pay. We’ll open early access to beta venues first; ping us if you’re interested.

Waiterr fees depend on the channel and the plan. In-person POS sales have no Waiterr fee on any plan. Digital channels (QR, Pay at Table, online ordering) have a usage fee on Free. Essential drops QR and Pay at Table to 0% and online channels to 0.5%. Pro and Business are 0% Waiterr fees on every channel. Your payment provider bills its own fees separately — see the pricing page.

Yes, in one tap. Three modes: equal split between guests, per-item (each pays only what they had) or custom amount. The next person sees the remaining balance in real time.

It depends on the payment provider you connect — Stripe typically pays out within 2–7 business days, Bancontact daily. Once configured, the payout flow is fully automatic: nothing to chase, nothing to reconcile manually.

Your venue gets its own takeaway ordering page. Customers browse your menu there, build a basket and pay online or at the counter, depending on what you offer.

The order then arrives in your order list and on your production screen. Your team moves it from “confirmed” to “preparing” to “ready”, and the customer follows those same states on their status page before coming to collect.

No. Your ordering page opens in any browser, on a phone or a computer, and there is nothing to download.

Customers can create an account to keep their history and loyalty points, but they do not need one to place an order.

Yes, by card. Connecting your Stripe account also lets you offer Apple Pay, Google Pay and local methods such as Bancontact, depending on what is enabled on your account. Payconiq is available too.

You decide which payment methods appear on takeaway orders.

You can: paying on site is one of the payment methods you can enable for takeaway. The order goes to the kitchen and you take the money at the counter.

You do not have to pick one — offer both and let the customer choose.

They are taken into your own connected Stripe account. The money does not pass through a Waiterr wallet, and payouts follow your Stripe account’s own timings and fees.

The Waiterr commission depends on your plan — the detail is on the pricing page.

Yes. Takeaway service can be switched on and off in your settings, and while it is off no new order can be placed on your page.

For a single sold-out dish it is quicker to turn that product off: it leaves the menu without closing the service.

Yes, it is the same one. Your categories, products and their options serve the floor, QR ordering and takeaway alike — there is nothing to rebuild.

A product can carry a different takeaway price. Turning it off, though, removes it from every channel at once.

A website is not required: your ordering page has its own address, which you share by link, by QR code or from your social profiles. If you do have a site, adding a button that points at it is enough.

You can also list your venue publicly to appear on Yumer, our consumer-facing directory. That is an option you switch on, not a requirement.

In your settings, turn the delivery service on and create at least one zone, with a radius or a drawn outline and its fee. Then choose which payment methods this channel offers.

Your ordering page then offers delivery to the addresses you cover. While the service is off, no new delivery order can be placed.

Yes. You can set a radius in kilometres around your venue — the distance is as the crow flies — or draw an outline on the map.

You can have several, and switch one off without closing the service.

Yes. Each zone has its own fee. When an address falls in more than one zone, the lower fee applies.

A zone can also be free: set its fee to zero.

In the same list as your other orders, marked as deliveries, with the guest’s address.

Your team moves them forward by status. If you use a production screen, they show up there too. It is not required: the order list is enough to cook from.

Yes, on their status page. They see the order move through confirmed, preparing, ready and delivered, as your team updates it.

That is the status of the order. It is not a courier’s position.

Today, the venue organises its own deliveries.

Waiterr provides the ordering page, payment, zones, preparation and status tracking. Handing the order to the guest stays with you.

To the account of the payment provider you connected. The money does not pass through a Waiterr balance, and payouts follow that provider’s timing.

The Waiterr fee depends on your plan. The detail is on the pricing page.

Yes. They are two separate services on the same ordering page. The guest picks delivery or pickup, depending on what you have turned on.

Both land in the same list. You can switch one off without closing the other.

From their phone, they see live status (received, preparing, ready, out for delivery) without installing anything. The page refreshes in real time. You can also turn on an SMS or WhatsApp notification. SMS is sold in packs. Ask a salesperson for the terms.

Any screen with a browser — TV, monitor, tablet, even a Chromecast. Plug it in, open the tracking URL, and your customers see the live queue with their order number and current status.

Yes — fully configurable from the manager. Add your logo, your brand colours, sponsor logos, rotating ads, photos of dishes… Make it feel like your venue, not a generic display.

Unlimited per venue. Different screens can show different views — pickup queue at the counter, kitchen-side monitor for the team, customer-facing display in the dining room.

Yes. In counter sales the till does not show a floor plan: every order is a counter sale.

Yes. The mode is a setting on the till. Switching reloads the screen. It does not happen in the middle of a bill that is already open.

The ones you turn on for that order type, including cash and card. Online payment (card, Bancontact and the other methods enabled on your account) is for orders placed on your page.

Yes. The remaining balance, part in cash and the rest by card, a split between several people, or only the selected items. The team does not have to calculate a second bill by hand.

The important ones are: orders, changes and payments, with the person and the time. A manager can open that history. It is not a sales chart.

Order taking continues on the device. Orders already entered sync when the connection returns. That does not guarantee a card payment or a printout if the terminal or the printer can no longer be reached.

Yes. The working mode, where the basket sits, and what products show: photo, name, description, price. The menu itself is managed separately, in the venue’s menu.

From a table, you send a course to preparation when you decide to. Progress stays visible on the same order. A production screen shows those sends when the venue uses one. Counter sales have no send-by-course: the order follows the venue’s confirmation setting.

A screen (television, monitor or tablet) and a connection. While the screen is open and connected, new items and status changes appear without reloading the page. Free includes 1 screen. Multiple on paid plans.

Yes. The order stays one order. Each product goes to the screen it is assigned to: drinks to the bar, dishes to the kitchen, for example. Each screen only shows the products assigned to it.

Directly, product by product. You can also link a screen to menus or categories: a product added afterwards to that menu or category can be assigned to the station. Saving a new rule does not reassign products already in place.

Priority decides. The product goes to the screen with the highest priority.

The team, by hand: waiting, accepted, in preparation, ready, served. Items on the same order can be in different states. If you turn on automatic acceptance, the item is accepted as soon as it arrives. On a table ticket, it waits until you fire service from the till. Preparation starts when the team starts it.

Yes. The status is written onto the original order. Service can see what is still in progress and what is ready.

On top of product assignment: order type (dine-in, takeaway, delivery, QR order), tables (all, a selection, or some left out, including by zone), orders with no table, and even or odd order numbers.

No. The two can work together. A printer can be linked to one screen, or to every screen. The team can also print an order from the station.

It depends on the kind of order. For a table order, stock is deducted when the product is added. For a counter sale, it moves when the order is recorded. A basket that is still a draft waits for payment.

It sets the ingredients and the quantities planned for a sale. Those quantities are deducted from stock. The dish itself is not deducted when it has a quantified sheet. A line with no quantity consumes nothing.

If it is removed from the order, its quantity is not deducted. While it stays in the dish, it is. An added supplement consumes the matching quantity.

The item shows as out of stock on the overview and in the list to deal with. Waiterr does not block the sale: the theoretical quantity can go below zero.

Yes. A receipt adds a quantity. A correction on the list removes one: you do not type a new total in its place. A loss removes a quantity, with a reason and a note if you want.

Yes. A receipt, a sale, a correction, a loss and the cancellation of a line that was already consumed each leave a movement, with the date. A refund that leaves the order in place does not put the stock back by itself.

Yes. The list on screen, with the current search and filter, exports to Excel. That file is the quantities, not the movement history.

From the customer list. At the till, and when your team creates a reservation, you can also add a record if the customer is not there yet. An online reservation or an online payment can create or find a record when a name and an email or a phone number are provided.

No. At the till, you search for a customer and attach their record to the order. Without that, the sale keeps the name that was typed and no record. An online reservation or an online payment can create or reuse a record when a name and an email or a phone number are present.

Yes, the ones that were attached to their record. They appear on the record, and you can open an order to see its detail. Orders that were not attached do not show up on the record afterwards.

Yes. You create your tags and assign them to customers yourself. A record can carry several. The list keeps customers who have at least one of the tags you chose. Tags are not assigned automatically.

Yes, when a birth date is stored. You can filter by month, by a date range, or by birthdays in the coming days. Waiterr does not send a birthday message.

Yes. An Excel file can create records or update the ones that match an email or a phone number. The Excel export is the records of the point of sale. It is not limited to the search or the filter on screen.

The venue turns its programme on and sets the rules. Eligible orders that are linked to a customer and paid can earn points. A signed-in customer can then use them for some rewards online.

From the points per euro, the rounding, any minimum, the products concerned and the order type. Some products can be left out, or earn a bonus.

No. The programme has to be on, and the order linked to a customer, eligible and paid. QR orders at the table do not earn points.

Yes, for the dine-in orders the programme covers, and for takeaway and delivery. Each has its own switch and multiplier. That does not make QR orders at the table eligible.

A discount of a fixed amount in euros, or a free product. The product must already be in the cart for the reward to apply online.

Signed-in customers can use a compatible reward during a supported online order. Spending points directly at the till is not available.

Yes. The customer record shows the balance and the movements. A manager can adjust the points by hand.

Sign up to a paid plan and we’ll send you a FREE NFC plaque + QR code stand for Google Reviews & TripAdvisor — designed for the till, the table or the receipt holder.

Waiterr also auto-asks happy guests for a review right after a great experience, and intercepts negative feedback before it ever hits a public review platform.

No, that would be illegal and counterproductive. However we detect unhappy guests before they post: they are routed to a private form to flag the issue, giving you a chance to recover the situation before a 1-star review goes live.

Yes, all your Google, TripAdvisor and TheFork reviews are centralised in a single inbox. You reply in a few clicks, with AI-suggested responses if needed — always validated by you.

Yes, a lot. Google rating and review count are two of the three major local ranking factors. Going from 50 reviews to 200 (with > 4.3 rating) can double your visibility on Google Maps.

Printable QR codes (table stands, exit stickers, business cards) pointing to your review collection flow. Available in your back office, ready to print.

No. It all happens in the browser, from your website, your Waiterr page or your Google listing. Your guest picks a date, a time and how many are coming, then confirms. Nothing to install, for them or for you.

Yes. The booking module drops into your existing pages and picks up your own branding. You can add it yourself, or ask us to do it for you. If you do not have a website, your Waiterr page does the same job with nothing to set up.

Where the integration is available, your open slots appear straight on your business listing: the guest books without leaving the search results or the map, and the booking lands on your sheet like any other. It is the channel that catches people looking for a table before they know your name.

Yes, and it is built to be quick: name, number of covers, slot, and the booking is on the sheet without switching screens. Someone who turns up without booking is seated straight onto a free table on the floor plan.

Yes, if you want to, and you choose when: on every slot, only on the busiest ones, or only for certain bookings such as large parties. If the guest does not turn up, you charge the amount you stated. It does not guarantee they come, but an empty table no longer costs only you.

Either. By default you seat each booking yourself on the floor plan. If you enable automatic assignment, bookings are placed on available tables according to the number of covers — and you can still move any of them at any time.

Yes. You can print the day's booking list or the floor plan, for the host stand or for a team that would rather work on paper.

Nothing stops. The free plan includes 50 digital reservations a month per location; beyond that, further digital reservations are billed at the rate shown on our pricing page, up to a monthly cap. Manually entered reservations and walk-ins are not charged. Essential, Pro and Business include unlimited digital reservations. There is no per-cover fee on any plan.

Yes — and it's particularly well suited. The browse-only QR menu frees your server from handing out menus and explaining the offer, leaving more time for service. The menu stays visible to the guest, who decides faster and orders more. Human order-taking remains possible: this is a complement, not a replacement.

Quite the opposite, when used well. Your servers are freed from repetitive tasks (carrying menus, running to the till for the bill, splitting on a calculator) and can focus on what really matters: welcome, advice, handling peak moments. Guests spend more time with a present human, less with a rushed one.

Not necessarily. If your current POS works for you, we connect to it via our integrations (Lightspeed, Tiller, L'Addition, Zelty, Cashpad…) and add what's missing: QR code, pay at table, click & collect. If you want everything unified, Waiterr POS is a complete register.

For a complete setup (menu, QR codes, POS, payment, loyalty), allow 2 to 5 days depending on menu size. For Click & Collect or a digital menu only, it's a matter of a few hours. We stay by your side for the first services.

QR-code ordering at the table absorbs the peaks: while your servers cover the floor, your guests order from their smartphone. Rounds go to the bar without a handwritten ticket, and the KDS sequences the drinks. Result: fewer errors, more rounds served, less drained staff.

Yes. Set your time slots and prices adjust automatically across the QR menu, POS and table ordering. Promos apply even if the order placed at 18:59 is paid at 19:05 — you pick the rule.

Yes — open a tab in one tap, add rounds as the night goes on, and close it all at once when guests leave. You can split it between people, transfer it to another table, or pre-authorise a card to secure the tab.

15 minutes on average. The POS interface was designed for bar rushes: shortcuts on best-selling drinks, modifiers (with/without ice, single/double) in one tap, and per-server favourite menu.

Modifiers are core to the POS: per product, per category, or global. Oat milk, double shot, hazelnut syrup, different size — all selectable in one tap. The barista sees the detailed order on screen with zero chance of mistake.

Yes, and much better: your loyalty program adapts (X coffees = 1 free, points on everything, cashback…). Guests don't have a card to punch — their account updates automatically with every order.

Classic scenario. The guest orders their flat white + croissant from the bus, pays in advance, arrives, scans their QR and picks up. You gain morning throughput and lock in regulars without slowing down the queue at the counter.

Yes, with different VAT rates if needed (10% take-away, 20% dine-in in France for instance). The POS makes the distinction automatically, your tax reports are clean from day one.

Yes. The recommendation engine suggests the right sides and desserts at the right moment in the journey, with measured +15–25% impact on average ticket. You keep control of the suggestion rules.

Per-station routing (grill, fries, drinks, assembly), per-step timers, late alerts and shift lead overview. Waiterr KDS is designed for fast-food volumes, not for a fine-dining restaurant with 8 dishes per service.

Yes — Click & Collect, in-house delivery, Uber Eats / Deliveroo (via Deliverect) all land in the same KDS with clear visual labels. Your kitchen doesn't notice the difference on prep — only dispatch changes.

No real offline mode for now — Waiterr needs the network to stay in sync across devices. That said, we ship belt-and-braces protections against weak network: built-in 4G routers, redundant LTE failover, local order queuing on the device when latency spikes. Most food trucks we work with operate just fine on a basic 4G plan.

The minimum: a tablet, a mobile card reader (SumUp, Stripe Reader, etc.), a portable thermal printer if you print tickets. Fits in a backpack. Setup in 10 minutes at a new spot.

Yes. Your QR menu can display your current address + a Google Maps link, updated in one tap from your phone. Your regulars find you wherever you are without rebuilding your website.

Bluetooth mobile readers (SumUp, Stripe Reader) weighing 100g and fitting in the palm. Transparent fees, direct integration with Waiterr, no bulky hardware to carry.

That's the whole point of the Waiterr food court module: the guest scans ONE QR code at their table, browses the offer from all counters, builds a multi-brand basket and pays in one go. Each counter receives its orders on its own KDS.

Automatically. Each brand has its own payment account (Stripe Connect), and funds are split based on the basket detail. No manual reconciliation for the food court manager.

By default, the guest follows their order status on their phone (received, preparing, ready) without installing anything. The page refreshes in real time. You can also turn on an SMS or WhatsApp notification. SMS is sold in packs. Ask a salesperson for the terms.

Yes. All critical steps (order, payment, kitchen dispatch) are optimised for slow connections, and each counter falls back to autonomous offline mode in case of total outage.

Yes. Waiterr architecture is cloud-native, auto-scaling, and our biggest event clients have processed +50,000 orders in one day without degradation. For very large events, we provide on-site technical support.

Coming soon. Cashless RFID/NFC top-up wristbands are a top request from festival operators and are in active development. Reach out if you want to be part of the beta.

5 to 15 days depending on complexity. We support you upstream (menu, counters, RFID, staff training) and a Waiterr team is on-site on D-1 and D-day for major deployments.

No — Waiterr needs an internet connection to sync tills in real time. No offline mode. That said, we handle all on-site network infrastructure: 5G relay, Starlink, redundant LTE routers. We size and deploy the kit with you during onboarding.

Yes — it's the reason our Enterprise offer exists. A single console to manage 10, 50 or 500 venues: centralised menu with allowed local variations, consolidated reports, role-based permissions, audit logs.

Yes, on the custom Groups & multi-site and Events offers: API and webhooks (new order, payment captured, end of service), plus custom integrations. They are not included in the public plans, including Business.

From 5 venues onward: a named Customer Success Manager, a quarterly roadmap, a shared Slack or Teams channel, and an annual usage and opportunities review.

Yes, on the custom Groups & multi-site and Events offers. We build the connectors you need (payroll, supply chain, internal tools), with a delivery commitment.