Everything you wanted to ask

A free plan is available with limited features — perfect to try the QR menu and ordering side. Paid plans unlock the full operating system (POS, KDS, loyalty, marketing, etc.) and start from a low monthly fee per venue.

See the [pricing page](/pricing) for the exact plans and what’s included.

Waiterr is billed monthly and you can cancel anytime with 30 days notice. No penalty, no 24-month lock-in — if we stop bringing you value, you leave.

Most venues launch in under a day. We support you via video call to configure the menu, printers, POS and payment methods. On launch day, a specialist is reachable to answer in real time.

Your data is hosted in the European Union, encrypted at rest and in transit, and backed up continuously. Waiterr is GDPR-compliant and you remain the sole owner of your customer file — exportable whenever you want.

Waiterr is a complete, certified POS. You can use it as your main register, or as a complement to your existing POS through our integrations (Lightspeed, Tiller, L’Addition, Zelty and more).

Yes — Waiterr is available in every European country and in Canada. The product, billing and support are fully localised. Outside that perimeter, reach out: we onboard new countries on demand.

Yumer.app is our customer-facing platform — a marketplace where diners can discover, order from and book at venues in their area. Waiterr is the tool you use to run your venue; Yumer is where your customers find you.

Browse local venues, order takeaway and delivery, book a table, and discover new spots in their city. Every order or booking made on Yumer flows back into your Waiterr automatically — no double entry.

No. By default your venue stays private and accessible only via your own branded link or QR code. Flip the "make my venue public" toggle and you get listed on Yumer.app — extra visibility at no extra cost.

Free for your customers. They don’t pay any platform fee on top of your prices, and your menu / pricing is exactly what you publish in Waiterr.

Your guests scan the QR code on their table with their smartphone camera. They browse your menu, add items to their basket and place the order directly. The order flows automatically to the kitchen and the POS — your staff don't enter a thing.

No, no app to download. Everything happens in the phone's web browser, which removes the friction and works on iOS and Android.

The menu is always visible: guests take their time, see the photos, read the descriptions and add a dessert or extra drink more easily. With smart recommendations and highlighted add-ons, we see +15 to +30% average ticket on average.

Yes. The QR menu supports online payment but guests can still settle at the counter, in cash, by card or with meal vouchers — exactly like before. Digital ordering is complementary, not exclusive.

Once your menu is online in Waiterr (automatic import from your previous system, or assisted manual setup), the QR code is generated automatically. Each table has its own QR so we know exactly where each order comes from. We also ship physical materials (table stands, stickers) if you need them.

We support Stripe (cards, Apple Pay, Google Pay), Bancontact (formerly Payconiq), SEPA and most major payment providers. You activate and configure your own payment methods directly from the manager — no need to call us.

On paid plans, the money lands directly in your own bank account: we never hold your cash.

Coming soon. Pay-at-table is in active development — guests will scan the QR on their table, see their bill, split if they want, tip and pay. We’ll open early access to beta venues first; ping us if you’re interested.

Only on the free plan, which has a small per-transaction fee to cover payment costs. All paid plans are commission-free on your in-house sales — see the [pricing page](/pricing) for the exact numbers.

Yes, in one tap. Three modes: equal split between guests, per-item (each pays only what they had) or custom amount. The next person sees the remaining balance in real time.

It depends on the payment provider you connect — Stripe typically pays out within 2–7 business days, Bancontact daily. Once configured, the payout flow is fully automatic: nothing to chase, nothing to reconcile manually.

Three steps:

1. Activate the Click & Collect module from your manager. 2. Pick your pickup slots, prep times and opening hours. 3. Publish your venue — your menu is instantly available on your branded ordering page and (optionally) on Yumer.app.

Most venues are live the same day.

No. The ordering page is a web app — they open it from any browser, no install needed.

If you tick "make my venue public", your restaurant also appears on Yumer.app, our consumer platform where guests can discover, order from and reserve at venues in their area.

You define your time slots, the max number of orders per slot and your average prep time. When the kitchen hits capacity, the next slot is offered automatically — no more impossible orders.

Zero Waiterr commission on Click & Collect — it's included in the subscription. You keep 100% of the margin, unlike delivery platforms charging 25–35%.

Each order lands directly in your KDS or on your kitchen printer, with the requested pickup time. The kitchen just follows the queue. The guest gets a notification when the order is ready.

Not for now — for the moment you manage your own drivers (in-house or freelance) and Waiterr dispatches orders to them in real time.

On-demand fleet integrations (Uber Direct, Stuart and similar) are in active development — we’ll roll them out so you can stay in your tools.

Yes. Your drivers have their own app: they see orders to pick up, follow the optimised route, mark the delivery as completed and collect tips. You manage schedules and zones from Waiterr.

Draw your zones with the mouse on the map, or set a radius in kilometres. Each zone can have its own fee, minimum delivery time and slots. Addresses outside the zone automatically see 'out of range'.

Not yet. Today, only orders placed through our own Yumer platform flow back into Waiterr automatically. Marketplace integrations (Uber Eats, Deliveroo, Just Eat) are on the roadmap.

If you use your own drivers, the only cost is what you pay them. The Waiterr delivery module itself is included in the relevant plan — no per-order fee from us.

When on-demand fleets (Uber Direct, Stuart) go live, you’ll pay the fleet directly, transparently per ride.

They receive a tracking link by SMS or email right after ordering. From their phone, they see live status (received, preparing, ready, out for delivery) without installing anything. The page refreshes in real time.

Any screen with a browser — TV, monitor, tablet, even a Chromecast. Plug it in, open the tracking URL, and your customers see the live queue with their order number and current status.

Yes — fully configurable from the manager. Add your logo, your brand colours, sponsor logos, rotating ads, photos of dishes… Make it feel like your venue, not a generic display.

Unlimited per venue. Different screens can show different views — pickup queue at the counter, kitchen-side monitor for the team, customer-facing display in the dining room.

Anything modern — iPad, Android tablet, Windows PC, Mac. Waiterr also runs on dedicated POS terminals and is happy with thermal printers, cash drawers and barcode scanners.

Don’t want to source hardware yourself? We offer a rental option (tablet, receipt and kitchen printers, cash drawer) so you go live without upfront investment.

The interface is deliberately minimalist: most servers are autonomous in under 15 minutes. A built-in training mode lets you simulate orders without affecting your bookkeeping.

Offline mode kicks in automatically: your servers keep taking orders, accepting card and cash, printing receipts and kitchen tickets. As soon as connectivity returns, everything syncs without intervention.

Yes. We migrate your menu (products, prices, modifiers, categories) and customer database from most POS on the market. Our migration team handles it — you don't re-enter a thing.

Yes — but only when the fiscal module is enabled, which is required in some countries (Belgium, France, Germany, Italy, etc.). Activating the fiscal module makes Waiterr compliant with the local cash register law (white box, fiscal signature, journal, etc.). Check your country’s rules with us during onboarding.

A screen (TV, monitor or tablet), a wall mount and a stable internet connection. We recommend at least one screen per kitchen station (hot, cold, dessert) to benefit from smart routing.

You have a choice. Most teams switch 100% screen (less paper, faster), but you can also keep printing in parallel or as backup. Both modes coexist seamlessly.

Yes. Each category or product can be assigned to a specific station. A burger goes to hot, its salad to cold, its dessert to pastry — without any input from the server. Times are tracked per station to spot bottlenecks.

You switch to another screen, tablet or even your phone in seconds: your KDS is cloud-based. No data lost. If you kept printers as backup, they take over automatically.

Yes. Average time per dish, per station, per service, cancellation rate, alerts on delays… You spot your bottlenecks and your critical hours. Perfect for tuning your menu and staffing.

Naturally, with every QR order, click & collect, delivery or reservation. Email, phone and purchase history are recorded automatically — no manual entry, no intrusive form.

Fully. Explicit consent collected at the right moment, integrated right to access and erasure, European hosting, and a dedicated DPO if you need one. No risk of regulatory penalties.

Yes, anytime, as CSV or via API. You stay 100% the owner of your file — no lock-in, no portability blackmail. If you leave, you leave with everything.

Yes. Waiterr creates dynamic segments for you (VIP, lapsed, new, fans of your signature dish…) based on purchase behaviour. You can also create your own segments in a few clicks.

In one click. Identify guests who haven't returned in 60 days and send them an email or SMS campaign with a comeback offer. Average ROI on these campaigns exceeds 8x their cost.

Fully configurable. For example, you decide that 5 € spent = 1 point. Then you build your own rewards: discounts, free products, exclusive perks, birthday gifts… Whatever fits your brand. Mix points, cashback and tiers as you wish.

No. Their balance and rewards appear automatically in their profile, on their phone. They identify themselves by phone number, email or QR code at the till — no card to lose, no plastic to print.

Yes: discounts, free dishes, access to a special menu, event invitations, upgrades… You define what fits your brand. And you measure what works in the dashboard.

Yes. A loyal guest in your network earns in Paris and redeems in Lyon. Ideal for multi-venue brands — you reinforce attachment to the brand, not just to a single venue.

Built-in email and SMS, segmentation by behaviour, A/B testing included. You launch a 'happy hour for VIPs' campaign in under 5 minutes, without going through a third-party tool.

Sign up to a paid plan and we’ll send you a FREE NFC plaque + QR code stand for Google Reviews & TripAdvisor — designed for the till, the table or the receipt holder.

Waiterr also auto-asks happy guests for a review right after a great experience, and intercepts negative feedback before it ever hits a public review platform.

No, that would be illegal and counterproductive. However we detect unhappy guests *before* they post: they are routed to a private form to flag the issue, giving you a chance to recover the situation before a 1-star review goes live.

Yes, all your Google, TripAdvisor and TheFork reviews are centralised in a single inbox. You reply in a few clicks, with AI-suggested responses if needed — always validated by you.

Yes, a lot. Google rating and review count are two of the three major local ranking factors. Going from 50 reviews to 200 (with > 4.3 rating) can double your visibility on Google Maps.

Printable QR codes (table stands, exit stickers, business cards) pointing to your review collection flow. Available in your back office, ready to print.

Zero commission. Unlike platforms like TheFork charging €2 per cover, Waiterr Reservations is included in your subscription. Immediate savings from the first reservation.

You can require a card imprint to confirm the booking — either on every reservation, only on specific time slots (e.g. weekends, tasting menus) or only on certain customer profiles (new guests, large parties). No-show? You charge the agreed amount in one click.

This dramatically reduces no-shows without scaring off your regulars.

Yes, in 1 line of code to paste. The widget matches your brand and also works as a standalone page if you don't have a site. Bonus: a Google 'Reserve' module straight from your Google Business listing.

Yes. Reservations are assigned automatically to the right tables based on party size, average service time and your preferences (window-side, non-smoking…). You can drag-and-drop manually anytime.

No automatic reminder. Guests receive an email confirmation containing an "add to calendar" widget and a "share invitation" link — so the whole table gets the booking in their own calendar.

The combination calendar + card imprint is what cuts no-shows the most, in our data.

Yes — and it's particularly well suited. The browse-only QR menu frees your server from handing out menus and explaining the offer, leaving more time for service. The menu stays visible to the guest, who decides faster and orders more. Human order-taking remains possible: this is a complement, not a replacement.

Quite the opposite, when used well. Your servers are freed from repetitive tasks (carrying menus, running to the till for the bill, splitting on a calculator) and can focus on what really matters: welcome, advice, handling peak moments. Guests spend more time with a present human, less with a rushed one.

Not necessarily. If your current POS works for you, we connect to it via our integrations (Lightspeed, Tiller, L'Addition, Zelty, Cashpad…) and add what's missing: QR code, pay at table, click & collect. If you want everything unified, Waiterr POS is a complete register.

For a complete setup (menu, QR codes, POS, payment, loyalty), allow 2 to 5 days depending on menu size. For Click & Collect or a digital menu only, it's a matter of a few hours. We stay by your side for the first services.

QR-code ordering at the table absorbs the peaks: while your servers cover the floor, your guests order from their smartphone. Rounds go to the bar without a handwritten ticket, and the KDS sequences the drinks. Result: fewer errors, more rounds served, less drained staff.

Yes. Set your time slots and prices adjust automatically across the QR menu, POS and table ordering. Promos apply even if the order placed at 18:59 is paid at 19:05 — you pick the rule.

Yes — open a tab in one tap, add rounds as the night goes on, and close it all at once when guests leave. You can split it between people, transfer it to another table, or pre-authorise a card to secure the tab.

15 minutes on average. The POS interface was designed for bar rushes: shortcuts on best-selling drinks, modifiers (with/without ice, single/double) in one tap, and per-server favourite menu.

Modifiers are core to the POS: per product, per category, or global. Oat milk, double shot, hazelnut syrup, different size — all selectable in one tap. The barista sees the detailed order on screen with zero chance of mistake.

Yes, and much better: your loyalty program adapts (X coffees = 1 free, points on everything, cashback…). Guests don't have a card to punch — their account updates automatically with every order.

Classic scenario. The guest orders their flat white + croissant from the bus, pays in advance, arrives, scans their QR and picks up. You gain morning throughput and lock in regulars without slowing down the queue at the counter.

Yes, with different VAT rates if needed (10% take-away, 20% dine-in in France for instance). The POS makes the distinction automatically, your tax reports are clean from day one.

Yes — measured at our clients: -40% average wait time, +25% throughput at peak. Guests take their time customising without blocking the queue, your staff focus on prep and welcome.

Yes. The recommendation engine suggests the right sides and desserts at the right moment in the journey, with measured +15–25% impact on average ticket. You keep control of the suggestion rules.

Per-station routing (grill, fries, drinks, assembly), per-step timers, late alerts and shift lead overview. Waiterr KDS is designed for fast-food volumes, not for a fine-dining restaurant with 8 dishes per service.

Yes — Click & Collect, in-house delivery, Uber Eats / Deliveroo (via Deliverect) all land in the same KDS with clear visual labels. Your kitchen doesn't notice the difference on prep — only dispatch changes.

No real offline mode for now — Waiterr needs the network to stay in sync across devices. That said, we ship belt-and-braces protections against weak network: built-in 4G routers, redundant LTE failover, local order queuing on the device when latency spikes. Most food trucks we work with operate just fine on a basic 4G plan.

The minimum: a tablet, a mobile card reader (SumUp, Stripe Reader, etc.), a portable thermal printer if you print tickets. Fits in a backpack. Setup in 10 minutes at a new spot.

Yes. Your QR menu can display your current address + a Google Maps link, updated in one tap from your phone. Your regulars find you wherever you are without rebuilding your website.

Bluetooth mobile readers (SumUp, Stripe Reader) weighing 100g and fitting in the palm. Transparent fees, direct integration with Waiterr, no bulky hardware to carry.

That's the whole point of the Waiterr food court module: the guest scans ONE QR code at their table, browses the offer from all counters, builds a multi-brand basket and pays in one go. Each counter receives its orders on its own KDS.

Automatically. Each brand has its own payment account (Stripe Connect), and funds are split based on the basket detail. No manual reconciliation for the food court manager.

Yes. The guest gets a notification on their phone when their complete basket is ready (all counters synced). No more vibrating pads, no more kitchen depending on the slowest counter: it's centralised.

Yes. All critical steps (order, payment, kitchen dispatch) are optimised for slow connections, and each counter falls back to autonomous offline mode in case of total outage.

Yes. Waiterr architecture is cloud-native, auto-scaling, and our biggest event clients have processed +50,000 orders in one day without degradation. For very large events, we provide on-site technical support.

Coming soon. Cashless RFID/NFC top-up wristbands are a top request from festival operators and are in active development. Reach out if you want to be part of the beta.

5 to 15 days depending on complexity. We support you upstream (menu, counters, RFID, staff training) and a Waiterr team is on-site on D-1 and D-day for major deployments.

Not today. Waiterr requires connectivity to keep every till in sync. For festivals, we recommend a dedicated network kit (router, redundant LTE failover) on site — happy to advise during onboarding.

Yes — it's the reason our Enterprise offer exists. A single console to manage 10, 50 or 500 venues: centralised menu with allowed local variations, consolidated reports, role-based permissions, audit logs.

Complete REST API + event webhooks (new order, payment captured, end of service…). Public docs, TypeScript SDK, test sandbox. Our enterprise clients often connect Waiterr to their ERP, BI tool or HR module.

From 5 venues onward: a named Customer Success Manager, a quarterly roadmap, a shared Slack or Teams channel, and an annual usage and opportunities review.

Yes, for enterprise deployments. Our Solutions team builds the specific connectors you need (payroll, supply chain, internal marketing tools), with delivery commitment and SLA.