Loyalty programme

A loyalty programme that fits your venue.

Set how your customers earn points.

Create your rewards and let them use those points on compatible online orders.

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  • Included in every plan
Waiterr loyalty programme on a table, with the balance and the rewards

  • Loyalty points

    How many points are earned on purchases that meet the programme.

  • Rules you set

    Adapt the points to the order type and the products.

  • Rewards

    Offer a fixed discount or a free product.

  • Use online

    For signed-in customers, during the online order.

Points and rewards

Your customers earn points on eligible purchases.

When an order meets the programme and its payment is confirmed, the points can be added to the customer’s record.

  • Eligible order

    It is linked to a customer and meets the programme.

  • Points added

    Based on the products and the supported order type.

  • Rewards

    They are used afterwards, online.
An eligible order, the points being added, then a reward

Setup

Choose how your customers earn points.

Points per euro, a rounding rule and, if you need one, a minimum order amount.

  • Points per euro

    How many points each euro of the products concerned is worth.

  • Rounding

    Down, to the nearest whole number, or up.

  • Minimum order

    Below this amount, the order earns nothing. You can leave it empty.

  • Programme on or off

    The programme stays off until you turn it on for the venue.
Programme settings: points per euro, rounding and a minimum order

Order types

Different rules for each order type.

Choose which order types earn points, and set a multiplier for each one.

  • Dine-in

    For the dine-in orders the programme covers. QR orders at the table do not earn points.

  • Takeaway

    For takeaway orders.

  • Delivery

    For delivery orders.

Rewards

Create rewards your customers can get with their points.

Set how many points a fixed discount or a free product costs. You can also cap how many rewards apply per order and, if you want, per day.

  • Fixed discount

    A set amount in euros.

  • Free product

    The product must already be in the cart for the reward to apply online.

  • Points required

    Each reward has its own point cost.
Programme rewards: a fixed discount and a free product

For the customer

Your customers use their points on their online orders.

Once signed in, they see their balance and choose a reward on an order the programme covers.

  • Points balance

    The balance stored for this venue.

  • Available rewards

    The rewards on offer depend on the points balance and what is in the cart.

  • Use in the cart

    Nothing is applied without that choice.
A points balance and a reward choice on the customer’s phone

Extra rules

Grant bonuses and exclude certain products.

Bonuses are added to the calculated points. Excluded products earn none.

  • Welcome bonus

    It is added on the first order that earns points, not when the record is created.

  • Bonus on some products

    Extra points on the products you choose, for a period if you set one.

  • Excluded products

    These products do not earn points.
A welcome bonus, a product bonus and products left out of the programme

Point tracking

See the balance and the loyalty movements.

From the customer record, see the points stored and their history. A manager can also adjust them by hand.

  • Balance

    The number of points stored on the record.

  • History

    Point movements stay visible on the record.

  • Manual adjustment

    A manager can add or remove points.
A points balance and the movement history on a customer record

Loyalty programme

From awarding points to using rewards.

You set the rules. A linked, paid order can earn points, which then go towards a reward.

  • SetupSwitched on for the venue, with its own rules.
  • Eligible ordersLinked to a customer, and paid.
  • BalanceThe points stay on the customer’s record.
  • RewardsDuring the online order.
The programme, from the settings to the rewards

See also

FAQ

Questions about loyalty

What teams ask before they turn a points programme on.

How does the loyalty programme work?

The venue turns its programme on and sets the rules. Eligible orders that are linked to a customer and paid can earn points. A signed-in customer can then use them for some rewards online.

How are the points calculated?

From the points per euro, the rounding, any minimum, the products concerned and the order type. Some products can be left out, or earn a bonus.

Do all orders earn points?

No. The programme has to be on, and the order linked to a customer, eligible and paid. QR orders at the table do not earn points.

Can I use different rules by order type?

Yes, for the dine-in orders the programme covers, and for takeaway and delivery. Each has its own switch and multiplier. That does not make QR orders at the table eligible.

Which rewards can I offer?

A discount of a fixed amount in euros, or a free product. The product must already be in the cart for the reward to apply online.

Where can customers use their points?

Signed-in customers can use a compatible reward during a supported online order. Spending points directly at the till is not available.

Can I see or adjust a customer’s points?

Yes. The customer record shows the balance and the movements. A manager can adjust the points by hand.

See all questions

Ready to offer a loyalty programme?

Set your rules and your rewards directly in Waiterr.

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